Terms & Conditions
Terms and conditions â KokoonX ApS
These terms and conditions apply to purchases made on www.kokoonx.com , which is owned and operated by:
KokoonX ApS
City Hall Street 15
1466 Copenhagen K, Denmark
CVR no.: 43121774
Email: info@kokoonx.com
Phone: 7171 6364
By making a purchase from KokoonX ApS, you accept the terms and conditions below.
1. General
KokoonX ApS sells roof tents, outdoor equipment and related products to both private and commercial customers.
All agreements are concluded in Danish and are subject to Danish law.
2. Order and order confirmation
When you order via our webshop, you will receive an automatic confirmation that we have received your order.
The purchase is only binding when you have received a final order confirmation from KokoonX ApS.
For pre-orders or special items that are produced or picked up specifically for you, payment is taken upon ordering, and the order cannot then be canceled.
3. Payment
We accept payment by Dankort, Visa, Mastercard, MobilePay and bank transfer.
When purchasing stock items, the amount is only deducted when the item is shipped.
All payments are made via secure and encrypted payment systems (SSL encryption), so your information is treated confidentially.
All prices are stated in Danish kroner (DKK) including VAT and any taxes.
Any shipping costs are clearly stated before you complete your purchase.
4. Delivery
We strive for fast and safe delivery.
Delivery time is normally 2â4 business days in Denmark and 4â7 business days in other EU countries, unless otherwise stated on the product page.
For pre-order or special items, the delivery time may be longer and will be stated in the order confirmation.
Delivery is made to addresses within the EU's fixed-bridge areas. The customer must be present at the specified address on the day of delivery.
If no one is present at delivery, additional shipping costs may be charged.
5. Right of withdrawal
You have a 30-day right of withdrawal from the day you receive the goods.
The item must be returned in its original packaging and in the same condition as when received.
The right of withdrawal does not apply to goods that have been manufactured, customized or brought back specifically for the customer.
If you wish to exercise your right of withdrawal, please notify us at info@kokoonx.com no later than 30 days after receipt.
Returns must be made no later than 14 days after your notification.
You pay for the return shipping yourself.
When returning large products, such as roof tents, the item must be properly packaged and secured on a pallet.
If the item is damaged during transport due to inadequate packaging, you as the sender are liable.
6. Condition of the item upon return
You must examine the item as you would in a physical store.
If the item has been handled beyond this and the value has diminished, a deduction may be made from the refund that corresponds to the loss in value.
7. Right of complaint
You have a 2-year right of complaint according to the Danish Sales Act.
The right of complaint covers errors that were present upon receipt, or where the cause of the error was present at the time of delivery.
Complaints must be made within a reasonable time after you have discovered the fault. A complaint within 2 months is always considered timely.
If the complaint is approved, KokoonX ApS will cover the return shipping and offer repair, exchange, price reduction or refund depending on the specific situation.
We do not accept goods sent by cash on delivery.
Complaints should be sent to:
KokoonX ApS
Email: info@kokoonx.com
Please attach pictures of the error as well as the order number and a short description.
The warranty does not cover damage caused by improper use, lack of maintenance, unauthorized modifications or normal wear and tear.
8. Refund
Once we have received and approved a returned item, the amount will be refunded within 5â10 business days to the payment method used for the purchase.
9. Limitation of liability
KokoonX ApS cannot be held liable for indirect losses, operating losses or consequential damages, unless otherwise provided for by mandatory rules in Danish law.
Reservations are made for force majeure, including delivery delays beyond our control.
10. Copyright
All material on www.kokoonx.com , including images, logo, texts and graphics, belong to KokoonX ApS and may not be used without prior written permission.
11. Personal data
We process your information in accordance with GDPR and our privacy policy.
Information is only used for order processing, delivery and customer service.
Personal data is stored for up to five years in accordance with the Danish Accounting Act and is then deleted.
The data controller is KokoonX ApS.
We use cookies and log statistics to improve your experience on the website. You can delete cookies at any time via your browser.
12. Complaints options
If you wish to complain about a purchase, please contact us at info@kokoonx.com .
If a solution cannot be found, you can file a complaint with:
Center for Complaint Resolution
The House of Representatives
Customs booth 2
8800 Viborg
www.naevneneshus.dk
You can also file a complaint via the European Commission's online complaint portal:
https://ec.europa.eu/odr
13. Standard withdrawal form
If you wish to exercise your right of withdrawal, you can use the official standard form found on Forbrug.dk:
Standard cancellation form (Forbrug.dk)
14. Applicable law and venue
Any dispute between the customer and KokoonX ApS is subject to Danish law and is heard by the Court in Copenhagen, unless otherwise provided by mandatory rules.
15. Contact
KokoonX ApS
City Hall Street 15
1466 Copenhagen K, Denmark
Email: info@kokoonx.com
Phone: 7171 6364